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StreetPilot FAQ

What is Safe Mode ?
While Safe Mode is activated, the Garmin device's functionality is limited while the vehicle is in motion. To disable Safe Mode on your unit follow the steps below:
  1. Touch Settings
  2. Touch General
  3. Slide the toggle button to turn Safe Mode on and off
  4. Repeat the above steps as needed.
Can I transfer favorites / waypoints from my Garmin device to StreetPilot Onboard for iPhone?
Garmin StreetPilot Onboard for iPhone is not capable of accepting personal data from external sources, such as Garmin navigation devices or Garmin computer software. At this time, data cannot be transferred from a Garmin device to the iPhone application.
Can I create a route with multiple stops in Garmin StreetPilot Onboard for iPhone?
Garmin StreetPilot Onboard can calculate a route with multiple stops. Multiple via points may be added to a route during navigation. Multi-point routes may also be created in the Trip Planner function of the Where To menu. Garmin Street Pilot Onboard does not support custom routes created using other sources such as websites or computer programs.
What can I do if my StreetPilot application cannot acquire satellites?
The StreetPilot application uses the internal GPS receiver on the iPhone to get a location fix. If the application fails to get a location fix, check the following:
Close the application down completely.
  1. Press the Home button once to minimize the application
  2. Double-press the Home button to bring up the app switcher
  3. Long press StreetPilot until a red circle appears on the icon
  4. Tap the red circle to close the application
Remain stationary for several minutes.
Ensure StreetPilot application has permission to use your location by checking the location services in the iOS settings.
  1. Select Settings
  2. Select Location Services
  3. Select StreetPilot
  4. Make sure ON is displayed next to the application
Doing the above will give the application the appropriate permissions and time to acquire satellite signal.
Can I add custom points of interest to Garmin StreetPilot Onboard for iPhone?
Garmin StreetPilot Onboard gives you access to Garmin’s database but it does not support adding additional or custom POI sets. The POIs that are available in Garmin StreetPilot include hotels, restaurants, parking, entertainment, fuel, shopping and more.
Can I use Garmin StreetPilot Onboard for iPhone with an external GPS?
Garmin StreetPilot Onboard operates exclusively on the iPhone's or iPad's built-in GPS. Connection to an external GPS is not supported.
How do I clear the track or trip log in Garmin StreetPilot Onboard for iPhone? Tracks and trip logs are records of a traveled path or "electronic breadcrumb trails." Garmin StreetPilot Onboard for iPhone is capable of recording this information for use within the app.
To erase this recorded history, follow these directions:
  1. On Garmin StreetPilot's home screen, touch Settings
  2. Touch Navigation
  3. Touch Trip Log
  4. Touch Clear Trip Log
  5. Touch Clear
How do I find the map version?
To locate the mapping version loaded to the app please do the following:
  1. Touch Settings
  2. Touch myMaps
Here you can see what mapping version is being used.
Am I able to minimize the app whilst routing?
Yes if the onboard app is routing and then minimized all of the audio voice prompts will still be sent through the speakers of the handset. If the app is then maximized the visual prompts will be shown as normal.
Is Garmin StreetPilot Onboard for iPhone compatible with my iPad?
Yes, the StreetPilot Onboard application is compatible with the iPad Wifi + 3G model (the iPad Wifi only model is not supported). However, this application is designed specifically for the iPhone and if you would like to have this app running full screen on your iPad, you will need to touch the ‘2x’ button on the bottom right of your iPad to scale the application to the resolution of your iPad.
Do I need to connect internet to use Garmin StreetPilot?
If you are the first time to use Garmin StreetPilot, connect to internet for authentication is needed. After this, our data is on board which means you don’t need internet connection.
If you haven’t got authentication in first time use, please follow these directions to re-authentication:
Close Garmin StreetPilot app
  1. Press the Home button once to minimize the application
  2. Double-press the Home button to bring up the app switcher
  3. Long press StreetPilot until a red circle appears on the icon
  4. Tap the red circle to close the application
Enable iPhone Wifi or 3G connection
  1. Wifi: setting > Wi-Fi
  2. 3G connection: setting > general > network > cellular data
Open Garmin StreetPilot app again.
Can I use Garmin StreetPilot while listen to the music?
Yes, you can use Garmin StreetPilot while listen to the music. You can select Fade ambient audio mode from Settings > Audio and Display > Volume > Fade ambient audio.
Does Garmin StreetPilot support simulation?
Yes, simulation function is enabled. You can find “simulation” in “i” on POI and easily set from and to locations for previewing the route.
Can I buy extra map for my Garmin StreetPilot?
Garmin StreetPilot Onboard for iPhone is not capable of accepting personal data from external sources, such as Garmin navigation devices or Garmin computer software.
Where can I buy and download StreetPilot SG/MY?.
StreetPilot SG/MY is available on the Apple App Store.
How to add categories for my Favorites?
  1. Where To? > Favorites
  2. Touch the Favorite you’d like to revise
  3. Touch i
  4. Touch Edit on upper right
  5. Scroll down, touch Add Category
  6. Key in category then touch Done on keyboard
  7. Touch Done on upper right to finish the edit
  8. Touch the arrow on the bottom of Favorites to browse the Categories
How to browse Favorites Categories?
  1. Where To? > Favorites
  2. Touch the arrow on the bottom of Favorites to browse the Categories